FAQs

FREQUENTLY ASKED QUESTION:


1. Can I speak with someone from Health drugmegamart

Yes, please phone our helpline number 08889966690, 08889966691, 08889966692 and provide the following details: Name, Contact Number, City & Location

2. How will my personal information be kept confidential?

The personal information you provide when ordering is treated as strictly confidential and is only seen by those responsible for the processing and shipment of your order. Personal information is stored in our secure database, and is not be shared with anyone, or any third party, or used for any purposes other than processing your order and contacting you.

3. Will you accept my insurance?

Unfortunately no. Health drugmegamart cannot accept insurance. We will provide you with a medication receipt. Please contact your insurance agent for more details

4. Can I decide to have only brand-name products?

Yes. It's your choice. However you can maximize your savings by ordering generic products.

5. What if I can't find the product I am searching for on your site?

There are several reasons why the medicine you are searching for may not appear in the Health drugmegamart listings - common reasons are: the product name in our listing may be different to the name you're using or the spelling of the product name may be different. If you can't find what you need then please contact us by phone or email. We will confirm if our suppliers have the medication you need and provide the price. Click here to contact us by email.

6.Is a faster delivery possible?

No - a instant system will not be used as this causes unnecessary administration and delays.Delivery is guaranteed; or your money back, provided the delivery details you supplied when ordering were correct. If your order does not arrive by day 3 after shipment your order will be resent at our cost or the amount charged for your order will be refunded. And if you are in any way unhappy with the products we supply, you have the right to get your money back!

7.How does your 100% satisfaction guarantee work?

Delivery is guaranteed; or your money back, provided the delivery details you supplied when ordering were correct. If your order does not arrive by day 3 after shipment your order will be resent at our cost or the amount charged for your order will be refunded. And if you are in any way unhappy with the products we supply, you have the right to get your money back!

8.The medication that I ordered online looks different than what I am used to, why is this?

This can and will happen when you order medication online from different countries, especially when you are ordering generics which can be manufactured by several different manufacturers. Because a generic medication can be manufactured by any company, each company will use the exact same active ingredients but the process of creating them may differ and thus the shape, color, and size of the tablets or capsules may differ slightly to distinguish them from their competitors. This in no way affects the efficacy of the medications. All the medications listed / supplied by us are chosen after a rigorous auditing process.

9.How can I tell that the online medications I ordered are legitimate?

All of our medications come with the original instructions and packaging that contains the lot number and expiry that can be cross checked with the manufacturer. Our generics also come in original packaging; however most of the generics from India come only as the blister packs with the manufacturer information printed directly on the reverse of the blister. You will never have to worry about the origin of the medications you order through drugmegamart.

10.I received only part of my order, where is the rest of it?

When you have a very large order, we may split the order into two or more separate shipments spaced roughly 2-3 days in which case you will receive the remainder of your order shortly after the first part has arrived. As always, if you have any questions you may always contact us and we will be glad to clarify things for you.

11.I received the wrong dosage of medication, what do I do?

Please contact us immediately so we can inform the pharmacy. The correct medication will be promptly sent to you.

12.Can I return my medication after it has been delivered?

The only instance in which you can return a medication after it has been delivered to you is if the pharmacy sent you the wrong medication or if the medication arrived damaged. In the event of either of these scenarios, the pharmacy will promptly reship the medication to rectify the mistake. Under no other circumstances can we allow a product to be returned or refunded outside these scenarios.

13.I was unable to pickup my parcel and it was returned to the pharmacy, what do I do now?

If your parcel was returned to the pharmacy for any reason, we can charge you shipping again and reship out your package but as we do not keep the card details of our client, you need to call us to pay the shipping cost. If the consignment was returned to the pharmacy due to our fault, we will re-ship it without any charges. Please get in touch with us in either of the cases.

14. Is my purchase through your company kept confidential?

Everything you submit to our company is done through SSL, which means that all your information is encrypted and confidential. We maintain our SSL to ensure that your privacy is guaranteed! Once your order is placed, your private information is encrypted in our database and accessible only to key staff and the pharmacy responsible for fulfilling your order. At no time is your information accessible by any party not involved in the fulfillment of your order. We do not sell, rent, or give away for free any information you provide us. Your order will always arrive discretely packaged to the name and address provided.

15 . The medications in my order were damaged during transit, what do I do?

Please contact us immediately so we can inform the pharmacy. Your medication will be promptly resent to you.

16. How long will it take for me to receive my prescriptions

For Indore:If you order before 3 PM then order will be delivered on same day else on next working day. For Outside:It will take around 3 Working days to deliver your prescriptions.

17. Why are prescription prices so low?

The government puts a limit as to how much pharmaceutical manufacturers can charge for brand-name drugs when they are approved and caps subsequent price increases. We have been supplying medicines in the local market for years, we now supply direct from the manufacturer to the consumer all the middle men are cut out. "THAT IS WHY WE SUPPLY AT SUCH LOW RATES" We guarantee that you are receiving genuine products and supplies. We promise you that all our medicines have the same effectiveness as the medicines you buy at your local pharmacy.

18. How to place order

You can place order by: Call Customer Executive - 08889966690/91/92 (Available 10 AM - 7 PM) Email your order at: order@drugmegamart.com (Available 24*7) To Fill the online order form click here - (Available - 24X7) For any further information call us or mail us at info@drugmegamart.




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